Technical Support Beginner Troubleshooting Article

Troubleshooting Login Issues

Updated 1 day, 4 hours ago
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In This Article

Quick Actions

Still Need Help?

Having trouble logging into your Uorivo account? Here are common solutions.

## Common Login Problems

### Forgot Password
1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for reset instructions
5. Follow the link to create a new password

### Account Locked
If you've tried logging in multiple times unsuccessfully, your account may be temporarily locked for security.

**Solution**: Wait 15 minutes before trying again, or contact support.

### Browser Issues
Clear your browser cache and cookies:
- **Chrome**: Settings > Privacy > Clear browsing data
- **Firefox**: Options > Privacy > Clear Data
- **Safari**: Preferences > Privacy > Manage Website Data

### Still Having Issues?
Contact our support team with:
- Your email address
- Description of the problem
- Any error messages you're seeing
- Your browser and operating system

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