Refund Policy

We stand behind our products and services with fair, transparent refund policies designed to protect both our customers and our business.

Last Updated: January 15, 2025

Our Commitment to You

At Uorivo, we're committed to your satisfaction. This refund policy outlines your rights and our procedures for returns, refunds, and exchanges across all our products and services. We believe in transparent, fair policies that protect both our customers and our ability to continue providing excellent service.

Shepherd's Gate Hardware Device

30-Day Money-Back Guarantee

  • Full refund within 30 days of delivery
  • Device must be in original condition with all accessories
  • Original packaging and documentation required
  • Return shipping costs covered by Uorivo

Return Process

  1. 1 Contact our support team at info@uorivo.com
  2. 2 Receive return authorization and prepaid shipping label
  3. 3 Package device securely and ship using provided label
  4. 4 Refund processed within 5-7 business days after receipt

Note: Devices showing signs of damage, misuse, or missing components may be subject to a restocking fee of up to 15% of the purchase price.

Premium Service Subscriptions

Monthly Subscriptions

  • 7-day free trial for new subscribers
  • Cancel anytime before next billing cycle
  • Prorated refunds for unused service time
  • Refunds processed within 7 business days

Annual Subscriptions

  • 30-day refund window from purchase date
  • Prorated refund based on unused months
  • Minimum 30-day service usage required
  • Refunds processed within 10 business days

Industry Connect Educational Programs

Cancellation Policy

  • Full refund if cancelled 14+ days before session
  • 50% refund if cancelled 7-13 days before session
  • No refund for cancellations within 7 days
  • Emergency rescheduling available (force majeure)

Multi-Session Programs

  • Prorated refund for undelivered sessions
  • Must complete first session to qualify
  • Speaker substitution offered before refund
  • Custom program refunds evaluated case-by-case

AI Career Guidance Platform

Beta & Launch Policies

  • Beta testing currently free with no refund required
  • Paid plans will include 14-day free trial
  • Early adopter pricing protection guaranteed
  • Consultation fees refundable if unsatisfied

Professional Consultations

  • Full refund if cancelled 24+ hours in advance
  • 50% refund for cancellations within 24 hours
  • No-show policy: no refund, reschedule available
  • Satisfaction guarantee: refund if not valuable

Refund Processing Information

Payment Method Timelines

  • Credit/Debit Cards: 3-5 business days
  • EFT/Bank Transfer: 1-3 business days
  • PayFast/PayGate: 2-5 business days
  • Corporate Invoices: 5-10 business days

Required Information

  • Original order number or invoice reference
  • Email address used for purchase
  • Reason for refund request
  • Preferred refund method (if different from original)

Non-Refundable Items & Exceptions

Non-Refundable Services

  • Completed consultations and advisory sessions
  • Custom development work already delivered
  • Delivered educational programs or workshops
  • Third-party services or licenses

Refund Exceptions

  • Damaged products due to misuse or negligence
  • Services consumed beyond refund window
  • Violation of terms of service
  • Fraudulent or disputed transactions

How to Request a Refund

Contact Methods

Email Support
info@uorivo.com
Phone Support
+27 72 332 5952
Business Hours
Mon-Fri: 8:00 AM - 6:00 PM SAST

Response Times

  • Email inquiries: 24-48 hours
  • Phone calls: During business hours
  • Refund approvals: 2-3 business days
  • Complex cases: 5-7 business days

Tip: Include your order number and detailed reason for the refund to expedite processing.

Legal Information

This refund policy is governed by the laws of South Africa and forms part of our Terms of Service. By purchasing any Uorivo product or service, you agree to these refund terms and conditions.

Consumer Rights

This policy is in addition to your rights under the Consumer Protection Act 68 of 2008. Nothing in this policy affects your statutory rights as a consumer in South Africa.

Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Purchases made before policy changes remain subject to the original terms.

Uorivo (Pty) Ltd